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Building Trusted Digital Identities at Scale

How Equity Bank uses COMPAS CORE Apex to secure biometric onboarding, verification, and identity management for millions of customers.

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Industry Banking & Financial Services
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Customer Equity Bank
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Solution COMPAS CORE Apex
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Region Africa

Overview

Equity Bank has leveraged COMPAS CORE Apex to strengthen customer onboarding and biometric identity management across its banking operations. The platform enables secure biometric enrollment, deduplication, and identity verification using facial and fingerprint biometrics, helping establish trusted digital identities while reducing the risk of duplicate records and identity-related fraud.

With 11.4 million customer biometric enrollments and 99.8% system uptime, COMPAS CORE Apex provides Equity Bank with a secure and scalable foundation for identity management at significant scale.

Building Trusted Digital Identities at Scale

About Equity Bank

Equity Bank is a leading African financial institution serving millions of customers through a broad network of banking and digital channels.

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The Challenge

  • Securely establish customer digital identities at scale
  • Reduce the risk of duplicate biometric records
  • Strengthen identity verification and authentication
  • Maintain strong access control and auditability
  • Support high-volume biometric services reliably
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The Solution

  • Biometric enrollment using facial and fingerprint biometrics
  • ABIS-powered 1:N biometric matching
  • Biometric deduplication and verification
  • Role-based access control
  • Configurable approval workflows
  • Comprehensive audit trails
  • Profile management and updates
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The Results

  • 11.4 million customer biometric enrollments
  • 99.8% system uptime
  • Stronger biometric identity assurance
  • Reduced risk of duplicate identity records
  • Secure and controlled identity management
  • Scalable foundation for customer onboarding
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“CompuLynx helped us unlock growth through innovation. The NEXX Retail ERP solution has truly transformed how we operate and serve our customers.”

John Mensah John Mensah Head of Operations, NEXX Retail

Key Impact at a Glance

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11.4M Customer Biometric Enrollments
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99.8% System Uptime
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1:N Biometric Matching
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2 Biometric Modalities Face + Fingerprint

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